Reservations (hotels, villas, holiday packages, transport services, additional services)

All reservations will be on request and you will not receive an immediate online confirmation.

You will receive a confirmation by e-mail. The confirmation will be sent to you between 24- 48 hours after the reservation has been made (Monday-Friday). 

GENERAL CANCELLATION CHARGES:

Our general cancellation fees are charged at a percentage from the  total price, as follows:

• 20% of the total  price and 7 € service fee , if the cancellation is made at least 30 days before departure
• 30 % of the total  price and 7 € service fee, if the cancellation is made 29 – 23 days before departure
• 50 % of the total price and 7 € service fee, if the cancellation is made 22 – 17 days before the departure
• 100 % of the total  price and 7€ service fee, if the cancellation is made 16 days or less before the departure
• Cancellations must be sent in writing form (by email: tours@ilvestravel.fi)
• Cancellations on Saturdays, Sundays will be considered on weekdays (Mo-Fr)

EVENTS TICKETS NO REFUND OR EXCHANGE:

All purchases (concerts, festivals, museum tickets) are non-refundable and not able to be exchanged.

Changes on reservation:

Client has the right to change passenger information (name, place and time of birth, sex, nationality, passport number and period of validity of passport) once for free. For further passenger information changes and other changes on reservation a service fee of 7 € p.p. is charged. 

Payment methods

All reservations must be paid by credit cards. We offer secure online credit card payment.

Online payment problems

If your online credit card payment is declined, please contact your card issuer to make sure that your credit card is open for transactions to Finland  (they might have blocked your card for payments on foreign websites to avoid fraud) or that the payment due does not exceed the amount limit on your card. 

Pet policy:

Please specify always pet policy, when you make a reservation: tours@ilvestravel.fi